Privacy
At LTB, we value your privacy.
In this privacy statement, we would like to inform you about how we process your data and how we treat and secure your data confidentially.
In some cases, we need personal information from you to help you as best as possible, but never more than necessary and only with your consent.
We will never sell your personal data to third parties and will only make it available to partners for processing your purchase, your right to warranty, and to provide you with the best personal service.
LTB is responsible for data processing. You can read below what data we ask for and what we use it for. You can also see what your rights are, who has access to your data, and how long we keep your data.
This privacy policy was last modified on February 1, 2022.
Ordering
In some cases, we need information from you when you buy a product online, so that we can process your purchase in our administration. Or if we want to send you an invoice, you place a pre-order, or just want to stay informed about our stock. Of course, we only do this after you indicate that we may keep you informed.
What do we need from you?
- Title, first name and surname
We put your title, first name and surname on the invoice. We also use this for the delivery address. - Address and place of residence
We also put your address and place of residence on the invoice. We also use this as a delivery address. You can no longer adjust your invoice afterwards. - Phone number
We use your phone number to send you a message about your order or our stock. Is something unclear? Then we'll call you. Sometimes we also call to ask if everything went well. We will not call you just like that. - Payment details and invoice
We use a secure payment environment. When you pay with iDeal or via bank transfer, your data is stored in our administration to link the payment to your order. We only use your bank account number when you get money back from us. When you pay with a credit card or pay afterwards, we send your credit card or payment details directly to Adyen from our secure environment. They carry out our credit card payments. We do not get to see your credit card details, Adyen only tells us whether your payment has been successful. The following information is stated on our invoice: your first name and surname, address and place of residence, invoice number, customer number and order number. You can no longer adjust the invoice afterwards. - IP address
By remembering the IP addresses of our visitors, we can provide all our customers with a safe shopping experience. - Email address
You will receive an email about your order or invoice, as well as when a product you want to order is back in stock. - Article number or EAN number
After you have placed an order, we record the article number or EAN number of your purchased items in our administration. These numbers are also on your invoice. These are handy identification numbers if you want to use our warranty, for example.
Delivery
We will deliver your order to the correct address, on the correct date and at the correct time. For this, we need your details. We pass them on to one of our delivery partners.
What do we need to know from you?
- Title, first and last name
We use your title, first and last name to make sure we deliver your order to the correct address. We also put your title, first and last name on the packing slip that is included in your package. - Address and city
We use your address and city to make sure we deliver your order to the correct address. We also put your address and city on the packing slip that is included in your package. - Phone number
For some delivery options, we use your phone number to keep you informed about your delivery or to send you an SMS when a delivery person is almost there. If there is any confusion, we will call you. Sometimes we also call to ask if everything went well. We will not call you for any other reason. - Email address
You will receive an email to track your order. In some cases, you will receive a separate email from our delivery partner when your package is almost there, because we want to make sure you are at home or to inform you that your package is ready for pickup at a pickup point.
Returns & Warranty
If your item is broken, of course you want it to be repaired as soon as possible. Or you have changed your mind and want to return your product within the cooling-off period. That's also possible. We will repair, replace your product, or refund the money to your account, depending on the warranty.
What information do we need from you?
- Order number
This will help us quickly find out what you ordered from us so that we can assist you as soon as possible. - Postal code and house number
If we know your postal code and house number, we can check if you ordered the returned item from us. - Phone number
We will call you if we have a question or to keep you updated on the status. Sometimes we call to ask how it went. Otherwise, we will not call you without reason. - Email address
We need this information to keep you updated on the status of your return or warranty or if we have a question. - Title, first and last name
We use your title, first and last name to ensure that we deliver your order to the correct address.
Reviews & customer satisfaction survey
We consider it important to know if you as a customer are happy with us. That's why we sometimes send an email or message via social media to measure your satisfaction. We like to know what can be improved, and for other customers, it's useful to determine if they want to order their product from us.
For example, we may email you for a customer satisfaction survey about the delivery of your new jeans or to ask how well our customer service handled your complaint. We may also ask you to leave a review of your latest purchase by email. Or you may receive personalized tips and information about products based on your purchases at LTB.
Would you prefer not to receive these emails? No problem. You can adjust your email preferences in My LTB account or unsubscribe using the unsubscribe link in the emails. If you have any trouble, our customer service team will be happy to assist you.
Use of our websites
We want to make our website work optimally and improve it a little every day. Therefore, we measure the behavior of our visitors based on cookies. If you continue to browse the LTB website or click on a product, we will provide you with cookies and similar techniques. With cookies, we and third parties track your internet behavior on our website. For example, we measure viewing pages, zooming in on products, or clicking on links. With this information, we display advertisements based on your interests, measure the effectiveness of our advertisements, make your emails more personal, and allow you to share information on social media. Of course, we always handle your data properly.
Want to know more about cookies or adjust your settings? Check out our cookie page.
Cookies
We use different types of cookies and similar techniques. Thanks to cookies, you don't have to enter or download the same information repeatedly when you come back to us. They also help us to make our website work well and more user-friendly for you. We also use them for marketing purposes.
You are free to disable cookies. However, please note that the websites will not work optimally.
You can read more about all the cookies we use and why we use them on our cookie page.Contacting our Customer Service
We help you with questions about your order, solve problems for you, or tell you everything about our latest collections. You can call us, email us, chat with us, DM us, and WhatsApp us. You don't have to tell your story twice because we store every contact via our ticket system and don't forget anything. To handle your question or complaint, we may ask for your order number, name, email address, phone number, and other information that makes the handling easier. To continuously improve our service, we analyze all contact moments. For example, we record a telephone conversation with you for training purposes. Of course, we will let you know in advance. We do not keep the recordings for longer than 30 days.
Account
Great that you have a My LTB account! With this account, you can benefit even more from fun promotions and offers. In your account, we store data from previous orders, returns, email preferences, and personal information. Handy, so you don't have to enter this data again every time.
If you don't have an LTB account, but still want to track the status of your order? No problem, you can directly check the current status of your order via the My Order Status page.
What information do we need from you?
- Title, first and last name
We use your title, first, and last name to make sure we deliver your order to the correct address. We also put your title, first, and last name on the packing slip that comes with your package. - Address and city
We use your address and city to make sure we deliver your order to the correct address. We also put your address and city on the packing slip that comes with your package. - Phone number
We use your phone number to send you a message about your order or our inventory.
For some delivery options, we use your phone number to keep you informed about your delivery or to send an SMS when a delivery person is almost there. Is something unclear? Then we'll give you a call. Sometimes we also call to ask if everything went well. We won't call you for any other reason. - Date of birth
We like to congratulate you on your birthday. If you prefer to keep your age to yourself, you don't have to provide your date of birth. - Email address
Your email address is your username to log in to your My LTB account. We also use your email address to send you personal and general emails. If you no longer want to receive emails, you can adjust your preferences in your account or unsubscribe via the unsubscribe link in the emails themselves. You will also receive an email from us to track your order. In some cases, you will receive a separate email from our delivery person when your package is almost there, because we want to make sure you're at home or to inform you that your package is ready for pickup at a collection point. - Password
We save your password in secret code. It's so secret that we can't even see what your password is. The code checks if your password is correct when you log in. - Order number
We can find out what you ordered from us using your order number. You may need this number when you contact us. - Return number
With this number we register your return and keep track of its status. This allows you to see if your return has been processed. - Invoice
Our invoices include the following information: first and last name, address and place of residence, invoice number, customer number, and order number. The invoice cannot be modified afterwards.
Newsletter & Email
We send you different types of emails. You will receive emails related to your purchase, such as information about your order, a review request, or tips about your item. In these emails, we use techniques that measure and improve the effectiveness of our services.
In addition, you can sign up for personalized offers and the weekly newsletter. The personalized offers are sent to you occasionally and are based on your purchases at LTB and the preferences you have provided. The content of the newsletter is personalized based on your purchases and the products you have viewed on our website. We only send you personalized offers and newsletters with your permission. If you prefer not to receive newsletters anymore, unsubscribing is easy: through the link at the bottom of the email, your My LTB account, or through customer service.
Promotions
If you participate in an LTB promotion, you leave your name, telephone number, and email address. You will then hear from us if you have won. We also use this data to analyze our promotions. This makes them even more fun every time.
Social Media
You can tweet, Facebook, DM, and chat with us. You can also watch our videos on TikTok and Youtube or like our posts and reels on Instagram and Facebook. We show you useful advertisements on social media about our latest collections or offers based on your interests. This does indeed happen with cookies. We never directly share our customer database with Facebook or Twitter.
The LTB App
LTB has its own app, so you always have us at hand. By downloading our app, you agree to the terms and conditions. You can also find this privacy policy in the App Store and Play Store. When you download the app, we register your IP address and information about how you use the app. Apple and Google register aggregated demographic data from our total user group.
In our app, you can find and order all of our products. If you log into My LTB account, we can show you relevant offers and advertisements. You can also find an overview of all your orders in your My LTB account.
We check in which country and in which language you use our app, so that we can show you the right assortment. If you are logged in to our app, we can show you relevant offers and advertisements. Cookies are also placed within our app when you use it. They are purely functional: based on the data, we can improve the app more and more. And the cookies remember the contents of your shopping cart and ensure that you stay logged in so that you do not have to start over every time.
Do you have any questions?
For questions about our privacy policy, you can send an email to [email protected]. You can also contact us using the address details below.
CAK Textile BV
Kiotoweg 81
3047 BG Rotterdam
The Netherlands