Privacy

What do we need from you?

• Title, first name and surname
  We put your title, first name and surname on the invoice. We also use this for the delivery address.
• Address and place of residence
  We also put your address and place of residence on the invoice. We also use this as a delivery address. You can no longer adjust your invoice afterwards.
• Phone number
  We use your phone number to send you a message about your order or our stock. Is something unclear? Then we'll call you. Sometimes we also call to ask if everything went well. We will not call you just like that.
• Payment details and invoice
  We use a secure payment environment. When you pay with iDeal or via bank transfer, your data is stored in our administration to link the payment to your order. We only use your bank account number when you get money back from us. When you pay with a credit card or pay afterwards, we send your credit card or payment details directly to Adyen from our secure environment. They carry out our credit card payments. We do not get to see your credit card details, Adyen only tells us whether your payment has been successful. The following information is stated on our invoice: your first name and surname, address and place of residence, invoice number, customer number and order number. You can no longer adjust the invoice afterwards.
• IP address
  By remembering the IP addresses of our visitors, we can provide all our customers with a safe shopping experience.
• Email address
  You will receive an email about your order or invoice, as well as when a product you want to order is back in stock.
• Article number or EAN number
  After you have placed an order, we record the article number or EAN number of your purchased items in our administration. These numbers are also on your invoice. These are handy identification numbers if you want to use our warranty, for example.

What do we need to know from you?

• Title, first and last name
  We use your title, first and last name to make sure we deliver your order to the correct address. We also put your title, first and last name on the packing slip that is included in your package.
• Address and city
  We use your address and city to make sure we deliver your order to the correct address. We also put your address and city on the packing slip that is included in your package.
• Phone number
  For some delivery options, we use your phone number to keep you informed about your delivery or to send you an SMS when a delivery person is almost there. If there is any confusion, we will call you. Sometimes we also call to ask if everything went well. We will not call you for any other reason.
• Email address
  You will receive an email to track your order. In some cases, you will receive a separate email from our delivery partner when your package is almost there, because we want to make sure you are at home or to inform you that your package is ready for pickup at a pickup point.

What information do we need from you?

• Order number
  This will help us quickly find out what you ordered from us so that we can assist you as soon as possible.
• Postal code and house number
  If we know your postal code and house number, we can check if you ordered the returned item from us.
• Phone number
  We will call you if we have a question or to keep you updated on the status. Sometimes we call to ask how it went. Otherwise, we will not call you without reason.
• Email address
  We need this information to keep you updated on the status of your return or warranty or if we have a question.
• Title, first and last name
  We use your title, first and last name to ensure that we deliver your order to the correct address.

What information do we need from you?

• Title, first and last name
  We use your title, first, and last name to make sure we deliver your order to the correct address. We also put your title, first, and last name on the packing slip that comes with your package.
• Address and city
  We use your address and city to make sure we deliver your order to the correct address. We also put your address and city on the packing slip that comes with your package.
• Phone number
  We use your phone number to send you a message about your order or our inventory.
  For some delivery options, we use your phone number to keep you informed about your delivery or to send an SMS when a delivery person is almost there. Is something unclear? Then we'll give you a call. Sometimes we also call to ask if everything went well. We won't call you for any other reason.
• Date of birth
  We like to congratulate you on your birthday. If you prefer to keep your age to yourself, you don't have to provide your date of birth.
• Email address
  Your email address is your username to log in to your My LTB account. We also use your email address to send you personal and general emails. If you no longer want to receive emails, you can adjust your preferences in your account or unsubscribe via the unsubscribe link in the emails themselves. You will also receive an email from us to track your order. In some cases, you will receive a separate email from our delivery person when your package is almost there, because we want to make sure you're at home or to inform you that your package is ready for pickup at a collection point.
• Password
  We save your password in secret code. It's so secret that we can't even see what your password is. The code checks if your password is correct when you log in.
• Order number
  We can find out what you ordered from us using your order number. You may need this number when you contact us.
• Return number
  With this number we register your return and keep track of its status. This allows you to see if your return has been processed.
• Invoice
  Our invoices include the following information: first and last name, address and place of residence, invoice number, customer number, and order number. The invoice cannot be modified afterwards.

CAK Textile BV
Kiotoweg 81
3047 BG Rotterdam
The Netherlands