Add the items you wish to purchase to your cart by clicking the "Add to Cart" button on the website. Once the item is added, you will see a message saying "Item Added to Cart." If you don't have another item to purchase, click the "My Cart" link in the top right corner of the website to complete your purchase. Continue by entering the required information. On the next screen, enter your delivery address and click the "Submit" button. On the payment screen, select your payment method to complete your purchase. You will receive a confirmation email once your order is complete. Otherwise, you can confirm your order by calling our call center at (+90) 0850 460 0582 or emailing [email protected]
Click the "I Forgot My Password" link in the member login step. Your password will be sent to your email address.
You need to create a new membership.
You can update your membership information from the My Account menu.
To unsubscribe, you must notify us via email at [email protected]
For orders placed in Turkey, you can pay in installments or in cash by credit card. For orders placed elsewhere, you can also use other payment methods such as PayPal, Apple Pay, Klarna, etc. Payment methods may vary locally and globally based on country.
For orders placed from Turkey of 1500 TL or more, our members are exempt from shipping fees; however, for orders under 1500 TL, the shipping fee is 69,95 TL. For orders placed from abroad, shipping rates and fees may vary depending on the country. You can check this at checkout.
When your order is confirmed, the order amount will be reflected on your credit card immediately or the next day (may vary depending on the bank).
All taxes and VAT are included in the prices of our products.
You can access your shipping information for all your orders from the "My Orders" menu under your account, and you can track your cargo through the system by clicking on the cargo tracking number.
You must report your complaint by calling our call center at (+90) 0850 460 05 82 or by emailing [email protected].
You can return the product to us via courier without collecting it. LTB Jeans will deliver your new product to you as soon as possible.
For any problems you experience in the system, you can get help from our online sales support line by reporting via e-mail to [email protected] or by calling our call center at 0850 460 0582.
For any problems you experience in the system, you can get help from our online sales support line by reporting via e-mail to [email protected] or by calling our call center at 0850 460 0582.
When your order is received, you will be automatically notified by email. Your order will be delivered to the courier company within 2 business days. To provide you with better service, your order may arrive from multiple locations at different times and in different packages. You can access all your order information from the "My Orders" menu under your account. You can track your shipment(s) through the system by clicking on the shipment tracking number. Note: Within Turkey, the courier company only delivers to remote areas once a week. Delivery to remote areas, such as villages or towns, is not possible. Orders must be collected from the nearest UPS cargo branch.
https://www.ltbjeans.com/ is the official sales site of the LTB brand. Therefore, all our products are original.
Because we sell fashion and clothing products on our website, such problems may occur. If you experience a sizing issue with the product you purchased or find it unsuitable for you in any way, you can return it within 14 (fourteen) days, in accordance with the "Right of Withdrawal" terms.
Due to consumer rights, you can cancel your order by emailing [email protected] before it's shipped. If your order has already been shipped, you can return it without collecting it from the courier. If the product has already been delivered to you, you can return it within 14 days using your "Right of Withdrawal."
Online yapılan alışverişlerde mağazalarımızdan değişim yapabilirsiniz. Bayi ve pazaryeri( Trendyol. Hepdiburada vs.) siparişlerinde değişim iade yapılmamaktadır. Online Satın almış olduğunuz ürünlerinizi sadece online üzerinden iade edebilirsiniz Hesabım – Siparişlerim ( https://www.ltbjeans.com/tr-TR/my-account/orders ) sayfasından kolayca iade talebi oluşturulabilirsiniz.
You can exchange your online purchases at our stores in Turkey. Orders from retailers and marketplaces (Trendyol, Hepsiburada, Amazon, About You, etc.) are not exchanged or refunded. You can only return products purchased online. You can easily request a return from the My Account- My Orders page (https://www.ltbjeans.com/en-EN/my-account/orders).
You can easily create a return request from the My Account – My Orders page (https://www.ltbjeans.com/en-EN/my-account/orders).
When you exercise your right of withdrawal and return a product, the product price and shipping costs will be refunded. For orders totaling 1500 TL or more that qualify for the free shipping campaign, if the remaining order balance falls below 1500 TL after the product is returned, the free shipping campaign will no longer be valid. A shipping fee of 69,95 TL will be deducted from the returned product amount, and the remaining amount will be deposited into the customer's account. This rule also applies to international purchases; the shipping rate and shipping cost may vary depending on the country of origin.
When you return a product, it may take 7 to 10 business days for the product you sent to be examined, the refund approval to be given, and the instruction to be sent to the bank, as well as for the bank you worked with to carry out this instruction.
Refunds will be made using the same payment method you used. If the payment was made with a single credit card payment, the refund will be made in one lump sum. If the payment was made in installments, the refund will be made in the same number of installments.
If the conditions of the campaign used at the time of purchase are violated when returning the products purchased under a campaign, the refund amount will be calculated by deducting the advantage/amount gained from the campaign from the customer's receivables.